> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows campaigns

# Workflows & Campaigns

> \[!NOTE]
> **Premium Feature**: SMS, WhatsApp actions, and high-volume Campaigns require a **Growth** plan or higher.

Workflows allow you to chain actions together, while Campaigns help you reach hundreds of customers at once.ys using **Workflows and Campaigns**.

## Campaigns (Outbound Broadcasts)

Campaigns allow you to send a single AI agent to a massive list of contacts.

* **Trigger**: Manual start or scheduled.
* **Goal**: Best for one-off alerts, rapid lead qualification, or mass reminders.

## Workflows (Automated Journeys)

Workflows are sequences of actions triggered by user behavior or external data.

| Trigger             | Action                                       |
| :------------------ | :------------------------------------------- |
| **Form Submission** | AI agent calls the lead within 30 seconds.   |
| **No Answer**       | Send a follow-up WhatsApp/SMS automatically. |
| **Call Successful** | Trigger an email with a "Get Started" link.  |

## Setting Up a Workflow

### 1. Define the Trigger

Connect your website or CRM via Webhook. When a new contact is added, Movoice receives the signal.

### 2. Configure the Delay

Decide if the call should happen "Immediately" or after a specific delay (e.g., "Wait 2 hours").

### 3. Select the Sequence

* Call 1: AI Agent A.
* Wait 1 Day.
* Call 2: AI Agent B (Follow-up specialist).

## Monitoring Performance

Track your campaign's ROI directly in the **Analytics Tab**. Compare different segments and agents to see which workflows yield the highest conversion rates.