> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer calls

# Transfer calls

The **Transfer Call** tool is the bridge between AI automation and human expertise. It allows your agent to gracefully hand off a conversation when necessary.

## Use Cases

* **Escalation**: "I'd like to talk to a manager."
* **Routing**: Handing off a qualified lead to a sales agent.
* **Urgency**: Dealing with high-stakes situations that require human empathy.

## Setting Up Transfers

### 1. Enable the Tool

In the **Tools** tab of your agent, toggle on **Transfer Call**.

### 2. Configure the Destination

Provide the destination phone number in E.164 format (e.g., `+14155552671`). This can be a mobile phone, an office landline, or a SIP URI.

### 3. Prompting the Agent

You must give the agent clear instructions on when to transfer.

* *Example*: "If the user mentions words like 'lawyer', 'complaint', or 'manager', use the `transfer_call` tool immediately."
* *Example*: "After you have collected the user's name and budget, offer to transfer them to our financing specialist."

## The User Experience

When the tool is triggered, the agent will typically say a closing phrase (e.g., "One moment while I connect you") and the call will be patched through. The AI interaction ends at this point, and the human interaction begins.