> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call history

# Call History

The **Call History** section is your primary research tool for understanding user interactions and improving agent performance.

## The Call Log Table

Every interaction with an agent appears here in real-time.

* **Timestamp**: Exact time the call started.
* **Duration**: Total call time in seconds.
* **Direction**: Inbound or Outbound.
* **Outcome**: (e.g., Completed, Busy, No Answer).
* **Sentiment**: The mood of the conversation.

## Detail View

Clicking on any call entry opens the **Call Details** pane:

### 1. Recording

Listen to the actual audio of the conversation. Useful for verifying the naturalness of the AI's "Voice."

### 2. Transcription

Read the full back-and-forth text. Our transcription engine captures both what the user said and what the AI responded.

### 3. Summary

A concise, AI-generated summary of the entire conversation. Great for getting the gist of a 10-minute call in 10 seconds.

### 4. Structured Data

View any data points extracted during the call (e.g., names, dates, or emails).

## Filtering and Searching

You can search the history by phone number, agent name, or status. You can also filter by date range to analyze performance trends over time.