> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

# Knowledge Base

A **Knowledge Base** (KB) allows your agent to reference specific data, documents, or websites during a conversation, ensuring accuracy and depth.

## How it Works

When a user asks a question, the agent searches your Knowledge Base for the most relevant information before responding. This significantly reduces hallucinations and ensures the agent stays "on-brand."

## Supported Sources

* **PDF Documents**: Upload flyers, manuals, or training docs.
* **Websites/URLs**: Provide a list of URLs for the agent to crawl and learn from.
* **Text Files**: Simple `.txt` or Markdown files with key information.

## Setting Up Your KB

1. Navigate to the **Knowledge Base** tab in your agent settings.
2. Upload your files or add URLs.
3. Click **Train/Sync**.
4. In your System Prompt, instruct the agent to "Refer to your Knowledge Base for any specific information about our services."

## Best Practices

* **Chunking**: Break long documents into sections with clear headings.
* **Formatting**: Use clean Markdown/Text format.
* **Updates**: Regularly sync your KB if your business info (like pricing or schedules) changes.