> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Prompting guide

# Prompting Guide

The **System Prompt** determines your agent's persona, intelligence, and tone. A well-crafted prompt is the difference between a robotic interaction and a human-like conversation.

## The Perfect Structure

We recommend organizing your prompt with clear Markdown headers:

1. **Identity**: "You are a friendly receptionist at Movoice Clinic."
2. **Context**: "Today is \[Date]. We specialize in \[Services]."
3. **Rules/Persona**: "Keep responses under 2 sentences. Use professional yet warm language."
4. **Steps/Objective**: "1. Greet the user. 2. Ask for their name. 3. Book a slot."
5. **Boundaries**: "If asked about pricing, tell them a manager will call back. Do not make medical diagnoses."

## Best Practices

* **Conciseness**: Voice agents should never speak in long paragraphs. Instruct the LLM to keep answers short.
* **Confirmations**: Tell the agent to repeat back key information (e.g., "So that's an appointment for 2 PM Monday, correct?").
* **Handling Interruption**: Since users may speak while the agent is talking, keep the reasoning simple so the agent can pivot quickly.
* **Multilingual Prompts**: If your agent needs to speak a specific language, you can provide the core instructions in English but specify the output language and provide examples in that language.

## Examples

See our [Agents Library](agents-library.md) for pre-built prompts you can copy and paste.