> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call tab

# Call Tab

The **Call Tab** is where you configure the telephony and connectivity settings for your agent. This is crucial for determining how your AI interacts with the global phone network.

## Connectivity Settings

### 1. Provider Selection

Choose which telephony provider will handle the audio stream for this agent.

* **Twilio**: Best for global coverage and reliability.
* **Exotel**: Optimized for the Indian market.
* **Vobiz**: Specialized high-volume routing.
* **Plivo**: Alternative global routing with competitive pricing.

### 2. Phone Number Assignment

Assign a specific phone number to this agent. This number will be used for:

* **Inbound Calls**: The number customers dial to talk to the AI.
* **Outbound Identification**: The Caller ID displayed when the AI initiates a call.

## Outbound Configuration

### 1. Call ID Verification

Ensure your Caller ID is verified with your provider (e.g., via Truecaller or SHAKEN/STIR) to improve answer rates and prevent your calls from being marked as spam.

### 2. Max Call Duration

Set a hard limit on how long a single conversation can last. This helps manage costs and prevents runaway AI loops.

### 3. Record Calls

Toggle whether to record every interaction. Recordings are stored and can be accessed via the [Call Logs](call-history.md) or [Analytics](analytics.md) sections.

## Advanced Call Handling

### 1. Hangup Detection

Configure how the AI should react if the recipient hangs up early. You can trigger post-call webhooks or update campaign statuses automatically.

### 2. Transfer Protocols

If the AI needs to transfer a call to a human (e.g., a "Sales Manager"), define the transfer target number and whether to use a "Warm Transfer" (the AI stays on the line to introduce the caller) or a "Cold Transfer".