> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound tab

# Inbound Tab

The **Inbound Tab** is where you configure how your agent handles incoming calls from your customers.

## Concept

Inbound agents act as virtual receptionists. They wait for a call to arrive on a specific phone number and then execute their assigned persona and prompt.

## Setup Steps

### 1. Assign a Phone Number

Go to the **Inbound Tab** and select a number from your connected [Telephony Providers](../telephony/setup.md).

### 2. After-Hours Routing

Define what happens when the AI shouldn't pick up (e.g., if you want the call to go to a human voicemail after hours).

### 3. Greeting Message

While the agent is initializing, you can play a specific "Inbound Greeting" like: *"Thank you for calling \[Company Name]. Connecting you to our AI assistant now\..."*

### 4. Waitlist Management (NEW)

If you have a high volume of calls and exceed your **Concurrency Tiers**, you can configure a "Hold Music" or a busy signal for new incoming callers.

## Tracking Inbound

Inbound calls are marked with a specific "Inbound" tag in your [Call History](../getting-started/call-history.md) to help you distinguish them from your outbound campaigns.