> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Tools tab

# Tools Tab

**Tools** are what allow your agent to take action beyond just talking. They turn an "AI chatbot" into an "AI worker."

## How Tools Work

When an LLM detects that a user's request requires an action (e.g., "Transfer me to support" or "Book a meeting"), it triggers a tool call. Our platform then handles the execution of that tool.

## Standard Tools

### 1. Transfer Call

Transfers the call to a human agent, another department, or an external phone number.

* **Configuration**: Simply provide the E.164 formatted number (e.g., `+12345678900`).

### 2. End Call

Gracefully terminates the call. Useful for closing out a task or handling requested hang-ups.

### 3. Book Appointment

Integrates with calendars (Calendly, Cal.com) to check availability and book slots directly in the call.

## Custom Webhook Tools

For specialized needs, you can create custom tools that trigger a request to your own API.

* **Example**: "Check Order Status" or "Verify Policy Number".
* **Configuration**: Provide the URL and the parameters the LLM should extract from the conversation (e.g., `order_id`).

## Tool instructions

In your system prompt, you must explain **when** and **how** to use the tools.

* *Prompt Example*: "If the user says they want to talk to a human, use the `transfer_call` tool."