> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Hangup termination

# Hangup & Termination

Managing how and why a call ends is vital for providing a professional customer experience and clear analytics.

## Types of Termination

### 1. User Hangs Up

The recipient ends the call. This is tracked as `User_Disconnect`.

### 2. AI Agent Hangs Up

The AI determines the task is complete (or a guardrail is triggered) and uses the `end_call` tool. This is tracked as `Agent_Disconnect`.

### 3. System Timeout

If the user is silent for too long (see [Engine Tab](../platform/engine-tab.md)), the system will play a final prompt and then terminate the call.

## Post-Hangup Actions

### 1. Summarization

The moment the call ends, Movoice AI processes the transcript to generate a summary and extract structured data.

### 2. Webhook Triggers

A `call.ended` payload is sent to your server. This is the perfect time to trigger a follow-up SMS or update your CRM.

### 3. Recording Finalization

The audio recording is encrypted and stored in your dashboard for later review.

## Graceful Closings

We recommend always ending your System Prompt with a instruction for a polite closing:

* *"Prompt Example*: 'Whenever you use the `end_call` tool, first say: "Thank you for your time. Have a wonderful day."' "
* This ensures the user isn't startled by a sudden dial tone.