> ## Documentation Index
> Fetch the complete documentation index at: https://docs.movoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ivr setup

# IVR Setup

An **Interactive Voice Response (IVR)** system allows you to route callers to different AI agents or departments based on their input (Keypress or Voice).

## Options for IVR

### 1. Traditional DTMF (Keypress)

The classic "Press 1 for Sales, Press 2 for Support."

* **Pros**: Familiar, works in noisy environments.
* **Cons**: Can feel outdated to some users.

### 2. Conversational IVR (Recommended)

Let the user speak naturally. "How can I help you today?"

* **Pros**: Faster, more human, can handle complex intents immediately.
* **Cons**: Higher processing cost per minute.

## Setting Up Your IVR

### The "Gatekeeper" Agent

Create a specialized Inbound Agent as your "Gatekeeper."

* **System Prompt**: "You are the receptionist. Ask the user for the reason for their call. If they say 'Sales', use the `transfer_to_sales` tool. If they say 'Support', use the `transfer_to_support` tool."

### Nested Transfers

You can chain agents together.

1. **Gatekeeper** transfers to **Support Agent**.
2. **Support Agent** answers FAQs.
3. If it's technical, **Support Agent** transfers to **Technical Tier 3**.

## Best Practices

* **Keep Menus Short**: Don't give more than 3-4 options.
* **Offer a Human**: Always have an "Operator" option for users who don't want to talk to an AI.
* **Custom Greetings**: Record professional voiceovers for the initial welcome message to build brand trust.