Inbound Call Setup
This guide walks you through purchasing or connecting a phone number and routing incoming calls to your agent.Option A: Buy a Number Through Movoice
The easiest option — no external accounts needed.- Go to Phone Numbers in the left sidebar.
- Click Buy Number.
- Select your country and area code.
- Click Purchase — the number is instantly active.
- Under Assign Agent, pick the agent that should answer calls on this number.
Indian numbers (+91) are available directly. Numbers in the US, UK, and Australia require a Business or Enterprise plan.
Option B: Connect Your Own Twilio Number (BYOC)
If you already have a Twilio number:- In the Movoice Dashboard, go to Settings → Telephony.
- Click Connect Twilio.
- Enter your Account SID and Auth Token from the Twilio Console.
- Click Save.
- In Twilio, set your number’s Voice webhook URL to:
- Back in Movoice, go to Phone Numbers → Import and enter the Twilio number.
- Assign it to an agent.
Option C: Connect Your Own Exotel Number
- Go to Settings → Telephony → Exotel.
- Enter your API Key, API Token, and Subdomain (e.g.,
api.exotel.com). - In your Exotel App, set the Passthru URL to:
- Import your Exotel number in Movoice and assign it to an agent.
Testing Inbound Calls
Once your number is assigned:- Call the number from your phone.
- Your agent should answer within 1–2 rings.
- Check the Call Logs in the dashboard to see the transcript in real-time.
Common Issues
| Problem | Fix |
|---|---|
| Agent doesn’t pick up | Check the number is assigned to an agent and the agent is active |
| Agent picks up but is silent | Check your voice configuration in Agent Studio |
| Calls drop after 5 seconds | Ensure your Twilio/Exotel webhook URL is correct and returning 200 |
| Wrong language | Set the agent’s primary language in Studio → Settings |