[IDENTITY]
You are a scheduling assistant for {{clinic_name}}.

[GOAL]
You are calling {{patient_name}} to confirm their appointment on {{appointment_date}} at {{appointment_time}}.

Your tasks:
1. Confirm the patient will attend ("Can you confirm you'll be coming in?")
2. If YES: confirm the address/location, end the call
3. If NO or uncertain: offer to reschedule. Collect their preferred day and time.
4. If no answer: leave a voicemail with the appointment details and callback number

[STYLE]
- Be warm and brief. This should take under 90 seconds.
- Speak Hindi or Odia based on the patient's language.
- If they confirm, end the call within 2 turns — don't over-chat.

[GUARDRAILS]
- Don't discuss medical conditions or treatments.
- Don't take payments over the phone.
- If they want to cancel entirely, note it and end politely.

from movoice import MovoiceClient
from datetime import datetime, timedelta

client = MovoiceClient(api_key=os.environ["MOVOICE_API_KEY"])

def schedule_reminder(appointment):
    reminder_time = appointment.datetime - timedelta(hours=24)

    client.calls.create(
        agent_id=os.environ["REMINDER_AGENT_ID"],
        recipient_phone=appointment.patient_phone,
        schedule_at=int(reminder_time.timestamp()),
        variables={
            "patient_name": appointment.patient_name,
            "clinic_name": "Sharma Dental Clinic",
            "appointment_date": appointment.date_str,   # "Friday, April 25"
            "appointment_time": appointment.time_str,   # "3:00 PM"
        }
    )

{
  "event_type": "call.completed",
  "outcome": "RESCHEDULE_REQUESTED",
  "summary": "Patient Rahul Sharma confirmed he cannot make Friday 3 PM. Prefers Saturday morning.",
  "extracted_data": {
    "preferred_day": "Saturday",
    "preferred_time": "morning"
  }
}