Skip to main content

​
Transcribers

Transcribers (ASR - Automatic Speech Recognition) are the “Ears” of your AI agent. They are responsible for turning human speech into text in real-time.

​
Key Performance Indicators

  1. WER (Word Error Rate): How accurately the engine recognizes words.
  2. Latency: How quickly it produces text from sound.
  3. Acoustic Robustness: How well it handles background noise, accents, and poor phone connections.

​
Supported Providers

​
Deepgram (The Gold Standard)

The fastest and most accurate ASR for English. Includes features like formatting, smart-speak, and multi-channel support.

​
Sarvam AI (Indian Regional Expert)

Optimized for the nuances of Indian accents and regional languages like Hindi, Odia, and Tamil. We recommend Sarvam for any deployment targeting the Indian market.

​
OpenAI Whisper

Extremely high accuracy for a wide variety of global languages, though often with higher latency than Deepgram.

​
Configuration in Movoice AI

You can set your preferred transcriber in the Engine Tab of the Agent Studio. Note that some transcribers are only available for specific languages.