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Sub-Accounts & Hierarchy

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Movoice AI’s Enterprise plans allow you to create and manage multiple Sub-Accounts under a single parent organization. This is essential for agencies, franchises, or large corporations with multiple independent departments.

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Why Use Sub-Accounts?

• Isolated Resources: Each sub-account has its own independent list of agents, knowledge bases, and call history.
• Dedicated Billing: Track usage (minutes and tokens) per sub-account, making it easy to cross-charge clients or departments.
• Access Control: Users in one sub-account cannot see or access data in another unless explicitly granted permission at the Organization level.
• API Key Scoping: Generate unique API keys for each sub-account to prevent cross-contamination of scripts or workflows.

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Setting Up Sub-Accounts

To create a sub-account:

1. Navigate to Settings > Organization.
2. Click the Sub-Accounts tab.
3. Click “Create Sub-Account”.
4. Define the name and optional metadata (e.g., Department ID).

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Managing Sub-Accounts

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1. Resource Sharing

As an Organization Admin, you can “Push” certain resources from the Parent account to specific Sub-Accounts:

• Global Agents: Create a master agent template and deploy it across all sub-accounts.
• Shared Voices: Share custom cloned voices across the entire organization.

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2. Monitoring & Analytics

The Organization Dashboard provides a “Top-Down” view of all sub-accounts:

• Aggregated Usage: See total minutes consumed across the whole company.
• Per-Account Metrics: Identify which department or client is driving the most traffic.

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3. User Management

Invite users directly to a Sub-Account, or grant “Global” access to an Admin who can switch between accounts using the selector in the top-left corner of the dashboard.