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Voice AI Agent Function calls

Function Calls (also known as Tool Calls) are the mechanism through which your AI agent interacts with the outside world. They allow the agent to perform actions based on the conversation flow.

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How it Works

Movoice AI uses the “Tool Use” capabilities of modern LLMs (like GPT-4 and Claude).
  1. Detection: The agent listens to the user.
  2. Logic: The LLM determines if a specific tool is needed to fulfill the user’s request.
  3. Execution: Movoice AI executes the function (e.g., transfers a call or pings your API).
  4. Response: The agent continues the conversation based on the result of the function.

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Core Functions

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Transfer Calls

Connect the user directly to a human or another automated system.

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Calendar Integration

Check availability and book meetings on Calendly or Cal.com.

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Custom Function Calls

Build your own specialized tools that connect to your proprietary database or CRM.

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Getting Started

To enable function calls, navigate to the Tools tab in the Agent Studio. You must also define in your system prompt exactly when the agent should use these tools.