List of call status
Understanding call statuses is vital for monitoring the health of your campaigns and debugging integration issues.| Status | Description |
|---|---|
| Queued | The call has been initiated and is waiting for an available concurrency slot. |
| Connecting | We are connecting to the telephony gateway. |
| Ringing | The recipient’s phone is currently ringing. |
| In Progress | The call has been answered and the AI agent is speaking with the user. |
| Completed | The call ended naturally (either user or AI hung up). |
| Busy | The recipient’s line was busy. |
| No Answer | The phone rang the maximum number of times without a pickup. |
| Failed | A technical error occurred (e.g., invalid number format or carrier issue). |
| Canceled | The call was manually terminated from the dashboard before it connected. |