List of call status

Understanding call statuses is vital for monitoring the health of your campaigns and debugging integration issues.

Status	Description
Queued	The call has been initiated and is waiting for an available concurrency slot.
Connecting	We are connecting to the telephony gateway.
Ringing	The recipient’s phone is currently ringing.
In Progress	The call has been answered and the AI agent is speaking with the user.
Completed	The call ended naturally (either user or AI hung up).
Busy	The recipient’s line was busy.
No Answer	The phone rang the maximum number of times without a pickup.
Failed	A technical error occurred (e.g., invalid number format or carrier issue).
Canceled	The call was manually terminated from the dashboard before it connected.

Filtering by Status

In the Call Logs tab, you can filter by any of these statuses to find specific interactions or analyze why certain calls are failing.