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Extract Structured Data

Voice AI is more than just talking; it’s about gathering data. Movoice AI can automatically extract specific information from a conversation and format it as structured data (JSON).

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How it Works

The agent uses its LLM reasoning to identify key pieces of information mentioned by the user during the call.

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Common Data Points

  • Name: “My name is John Doe.”
  • Date/Time: “I want to come in next Tuesday at 4.”
  • Yes/No Intents: “Yes, I am interested in the trial.”
  • Numeric Values: “I have 5 years of experience.”
  • Custom IDs: “My order number is 12345.”

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Configuring Extraction

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1. Define Variables

In the Features > Extraction tab, list the fields you want the agent to “listen” for.
  • Field Name: interview_date
  • Description: The date the candidate is available for a follow-up.

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2. Instruct the Agent

In your System Prompt, tell the agent which information is mandatory.
  • “Prompt Example: ‘Before you end the call, you must confirm the user’s preferred contact email. Save this in the email field.‘“

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3. Accessing the Data

Extracted data is available in:
  • Call Logs: View the structured JSON next to the transcript.
  • Webhooks: Sent in the call.ended payload.
  • API: Fetch via the /calls/{id}/data endpoint.