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Knowledge Base

A Knowledge Base (KB) allows your agent to reference specific data, documents, or websites during a conversation, ensuring accuracy and depth.

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How it Works

When a user asks a question, the agent searches your Knowledge Base for the most relevant information before responding. This significantly reduces hallucinations and ensures the agent stays “on-brand.”

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Supported Sources

  • PDF Documents: Upload flyers, manuals, or training docs.
  • Websites/URLs: Provide a list of URLs for the agent to crawl and learn from.
  • Text Files: Simple .txt or Markdown files with key information.

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Setting Up Your KB

  1. Navigate to the Knowledge Base tab in your agent settings.
  2. Upload your files or add URLs.
  3. Click Train/Sync.
  4. In your System Prompt, instruct the agent to “Refer to your Knowledge Base for any specific information about our services.”

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Best Practices

  • Chunking: Break long documents into sections with clear headings.
  • Formatting: Use clean Markdown/Text format.
  • Updates: Regularly sync your KB if your business info (like pricing or schedules) changes.