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Call Tab

The Call Tab is where you configure the telephony and connectivity settings for your agent. This is crucial for determining how your AI interacts with the global phone network.

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Connectivity Settings

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1. Provider Selection

Choose which telephony provider will handle the audio stream for this agent.
  • Twilio: Best for global coverage and reliability.
  • Exotel: Optimized for the Indian market.
  • Vobiz: Specialized high-volume routing.
  • Plivo: Alternative global routing with competitive pricing.

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2. Phone Number Assignment

Assign a specific phone number to this agent. This number will be used for:
  • Inbound Calls: The number customers dial to talk to the AI.
  • Outbound Identification: The Caller ID displayed when the AI initiates a call.

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Outbound Configuration

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1. Call ID Verification

Ensure your Caller ID is verified with your provider (e.g., via Truecaller or SHAKEN/STIR) to improve answer rates and prevent your calls from being marked as spam.

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2. Max Call Duration

Set a hard limit on how long a single conversation can last. This helps manage costs and prevents runaway AI loops.

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3. Record Calls

Toggle whether to record every interaction. Recordings are stored and can be accessed via the Call Logs or Analytics sections.

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Advanced Call Handling

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1. Hangup Detection

Configure how the AI should react if the recipient hangs up early. You can trigger post-call webhooks or update campaign statuses automatically.

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2. Transfer Protocols

If the AI needs to transfer a call to a human (e.g., a “Sales Manager”), define the transfer target number and whether to use a “Warm Transfer” (the AI stays on the line to introduce the caller) or a “Cold Transfer”.