Tools Tab
Tools are what allow your agent to take action beyond just talking. They turn an “AI chatbot” into an “AI worker.”How Tools Work
When an LLM detects that a user’s request requires an action (e.g., “Transfer me to support” or “Book a meeting”), it triggers a tool call. Our platform then handles the execution of that tool.Standard Tools
1. Transfer Call
Transfers the call to a human agent, another department, or an external phone number.- Configuration: Simply provide the E.164 formatted number (e.g.,
+12345678900).
2. End Call
Gracefully terminates the call. Useful for closing out a task or handling requested hang-ups.3. Book Appointment
Integrates with calendars (Calendly, Cal.com) to check availability and book slots directly in the call.Custom Webhook Tools
For specialized needs, you can create custom tools that trigger a request to your own API.- Example: “Check Order Status” or “Verify Policy Number”.
- Configuration: Provide the URL and the parameters the LLM should extract from the conversation (e.g.,
order_id).
Tool instructions
In your system prompt, you must explain when and how to use the tools.- Prompt Example: “If the user says they want to talk to a human, use the
transfer_calltool.”