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Auto-Retry

Ensuring your message gets through is critical. The Auto-Retry feature handles cases where a call isn’t answered or fails due to network issues.

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Retry Logic

You can configure the retry behavior in the Call Tab under “Outbound Settings.”

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1. Retry Count

How many times should Movoice attempt to call the number if the first attempt fails?
  • Recommended: 3 attempts.

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2. Retry Interval

How long should the system wait between attempts?
  • Example: 5 minutes after the first fail, 30 minutes after the second.

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3. Trigger Conditions

Choose when the system should trigger a retry:
  • Busy: The recipient’s line was busy.
  • No Answer: The phone rang but nobody picked up.
  • Voicemail: (If Voicemail Detection is enabled) The call went to a machine.
  • Network Error: Carrier-side failure.

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Respecting Boundaries

Auto-retry will never trigger outside of the “Safe Calling Hours” defined in your organization’s Compliance settings. If a retry is due at 10 PM, it will be delayed until the next morning at 9 AM.