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Inbound Tab

The Inbound Tab is where you configure how your agent handles incoming calls from your customers.

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Concept

Inbound agents act as virtual receptionists. They wait for a call to arrive on a specific phone number and then execute their assigned persona and prompt.

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Setup Steps

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1. Assign a Phone Number

Go to the Inbound Tab and select a number from your connected Telephony Providers.

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2. After-Hours Routing

Define what happens when the AI shouldn’t pick up (e.g., if you want the call to go to a human voicemail after hours).

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3. Greeting Message

While the agent is initializing, you can play a specific “Inbound Greeting” like: “Thank you for calling [Company Name]. Connecting you to our AI assistant now…“

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4. Waitlist Management (NEW)

If you have a high volume of calls and exceed your Concurrency Tiers, you can configure a “Hold Music” or a busy signal for new incoming callers.

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Tracking Inbound

Inbound calls are marked with a specific “Inbound” tag in your Call History to help you distinguish them from your outbound campaigns.