Advanced Features
Movoice AI offers powerful multi-channel communication tools that go beyond standard voice calls. These features are designed for high-growth businesses and enterprises requiring deep customer engagement.Premium Features
1. WhatsApp Integration
Connect your AI agent to WhatsApp to send follow-ups, handle queries via voice notes, and manage automated conversations.- Availability: Growth, Business, and Enterprise plans.
- Cost: Integrated with Twilio/WhatsApp Business API rates + a monthly platform fee.
2. SMS Follow-ups
Automatically send SMS summaries, booking links, or confirmation messages after a call completes.- Availability: Growth, Business, and Enterprise plans.
- Cost: Carrier rates (Twilio/Exotel) + tiny platform surcharge per message.
3. Workflow Automation
Trigger complex logic across multiple channels (e.g., Calling -> SMS -> WhatsApp) based on call outcomes.How to Enable
- Upgrade your Plan: Navigate to the Billing section and ensure you are on a Growth plan or higher.
- Setup Provider: Connect your Twilio or Exotel accounts in the Integrations tab.
- Configure Actions: Add “Send SMS” or “WhatsApp Message” as an Agent Action.
[!IMPORTANT] Some advanced features require manual approval of your Business Profile by WhatsApp/Telephony carriers before they can be used in production.