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Platform Concepts

To get the most out of Movoice AI, it’s important to understand the core components that make up our platform.

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1. Agents

An Agent is your AI-powered voice assistant. It’s defined by its:
  • Persona: Who it is and how it speaks.
  • Knowledge: The information it can reference.
  • Tools: The actions it can take (e.g., booking an appointment).

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2. Conversations

A Conversation occurs whenever your agent interacts with a user. This can be via a phone call (Inbound or Outbound) or a web-based interface. Every conversation is logged, transcribed, and analyzed.

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3. Providers

Providers are the external services that Movoice AI orchestrates. These include:
  • ASR Providers: (Deepgram, Sarvam)
  • LLM Providers: (OpenAI, Anthropic, Groq)
  • TTS Providers: (ElevenLabs, Sarvam, PlayHT)
  • Telephony Providers: (Twilio, Exotel)

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4. Prompts

The System Prompt is the “brain” of your agent. It contains the instructions that guide its behavior. Effective prompt engineering is key to a high-performing agent.

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5. Webhooks

Webhooks allow Movoice AI to communicate with your backend. When an event happens (e.g., a call ends or a tool is used), we send a real-time notification to your server.